With the advancement of technology, more businesses are willing to outsource management and monitoring responsibilities to professionals across continents. SNSKIES specializes in providing Infrastructure and Application Support Services to a wide range of global organizations.

Our support engineers have extensive experience and skill in handling some of the industry's most sophisticated infrastructures and applications. The following are the primary service areas:

• IT infrastructure Support
• Application Support

IT infrastructure Support

We recognize the importance of IT infrastructure for your organization at SNSKIES and have developed our services to match those ideals. Our team of diligent engineers, empowered with the latest tools, offers four main categories of infrastructure support.

• End user management is in charge of BYOD and other end-user device support and security. They are also in charge of platform migration and device anti-virus/anti-spyware support.
• Server Management is in charge of planning server capacity, forecasting, troubleshooting, maintenance, performance management, and migrations.
• Storage Management is in charge of Assisting businesses in finding, assessing, organizing, and developing storage solutions for company data. We also assist firms in developing an effective recovery and business continuity plan to secure mission-critical data.

Application Support

Our comprehensive support services primarily handle L1, L2, and L3 remote assistance for integrated email, chat, phone, and self-service portals, among other things. Our primary management areas are:

• Application Management includes performance management, configuration, backup, licenses, and patch management for well-known programs such as Oracle ERP and Microsoft SharePoint. We may additionally tailor our services to accommodate your company's internal applications.
• Database Management is in charge of database security administrators, data center management, and patch and upgrade management. Backup maintenance and recovery methods are also part of the support services.